Frequently Asked Questions
Everything you need to know about your aquatic gear and orders.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. Custom team uniforms or embroidered lifeguard apparel may require an additional 5-10 days for processing before shipment.
What is your return policy for swimwear?
We accept returns on unworn swimwear within 30 days of purchase, provided all original tags and hygienic liners are intact. Items showing signs of use in water cannot be returned.
Do you offer bulk discounts for swim teams or facilities?
Yes, we provide competitive team pricing and bulk discounts for lifeguard agencies, water parks, and swim clubs. Please contact our sales team for a custom quote.
Can I customize lifeguard apparel with our facility logo?
Absolutely. We offer high-quality screen printing and embroidery services for lifeguard whistles, apparel, and rescue tubes to ensure your staff looks professional.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and official Purchase Orders from government or educational institutions.
How do I track my shipment?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.